Marvel Casino Privacy Policy

At Marvel Casino, protecting your personal information is not an afterthought — it is a core commitment woven into every layer of our platform. This Marvel Casino privacy policy explains in plain, straightforward language exactly how we collect, use, store, share, and safeguard the personal data of players based in Australia and around the world. We operate under the framework of the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and we additionally align with the European Union's General Data Protection Regulation (GDPR) where applicable. Whether you are a new visitor exploring our site or an active member of our community, understanding your privacy rights and our obligations under the law is something we consider essential. Please read this document carefully, as it constitutes the binding data protection agreement between you and Marvel Casino.

1. Identity of the Data Controller

Marvel Casino is operated by a company registered in Curaçao, holding a gaming licence issued by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, we act as the data controller for all user data collected through the marvel-casino-online.com platform and any associated mobile applications. Questions about this privacy policy, data processing practices, or your privacy rights may be directed to our dedicated Data Protection Officer at [email protected]. Our team endeavours to respond to all personal information enquiries within five (5) business days.

2. What Personal Data We Collect

Marvel Casino collects a range of personal data categories in order to deliver a safe, personalised, and legally compliant gaming experience. The exact data collection scope depends on how you interact with our platform. Below is a detailed breakdown of the categories of information we may hold about you.

2.1 Identification Data

• Full legal name
• Date of birth
• Gender
• Government-issued identification number (e.g. passport, driver's licence)
• Copies of identity documents (required for KYC verification)

2.2 Contact Data

• Email address
• Phone number (where provided)
• Residential and correspondence address
• Country of residence

2.3 Financial Data

• Payment method details (e.g. PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin)
• Transaction history (deposits, withdrawals, bonuses)
• Bank account or e-wallet identifiers (where relevant)
• Source of funds documentation (for AML compliance)

2.4 Gaming Activity Data

• Games played, session durations, bet sizes, and win/loss records
• Bonus usage history and wagering progress
• VIP programme tier and cashback records
• Responsible gambling tool settings (deposit/bet/loss/session limits, cooling-off, self-exclusion)

2.5 Technical and Device Data

• IP address and geolocation data
• Device type, operating system, and browser
• Session timestamps and access logs
• Cookie identifiers and similar tracking technologies

2.6 Communication Data

• Records of live chat conversations with our support team (available 24/7)
• Email correspondence
• Survey responses and feedback submissions

2.7 Sensitive Data

We may process certain sensitive categories of personal information — such as financial vulnerability indicators used for responsible gambling purposes — strictly where required by law or with your explicit consent. We apply heightened protection to all sensitive data.

2.8 Data Received from Third Parties

We may receive user data from third-party identity verification providers, payment processors, fraud detection services, and affiliate partners. All third-party data sharing is governed by strict contractual agreements that require these parties to protect your personal data to the same standard as Marvel Casino.

3. How We Collect Your Information

Marvel Casino collects personal information through several methods:

• Registration and account setup: when you create your Marvel Casino account, you voluntarily provide identification and contact details.
• Verification processes: KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures require you to submit identity and financial documents before your first withdrawal.
• Transactional activity: deposits and withdrawals generate financial records automatically.
• Platform usage: our systems log gameplay, session data, and cookies automatically as you interact with the site.
• Customer support interactions: when you contact us via live chat or email, we log the exchange for quality and compliance purposes.
• Marketing opt-ins: if you choose to receive promotional communications, we record your preferences and track engagement.
• Third-party sources: payment providers, identity verification agencies, and fraud detection tools may share relevant user data with us.

4. Purposes and Legal Basis for Data Processing

Every instance of data processing at Marvel Casino is underpinned by a clear legal basis. We do not process your personal data without a lawful reason. The table below summarises our primary processing activities, their purposes, and the applicable legal grounds.

5. Marvel Casino Cookie Policy

The Marvel Casino cookie policy governs our use of cookies and similar tracking technologies on marvel-casino-online.com. Cookies are small text files stored on your device when you visit our site. They help us deliver a functional, personalised, and secure experience. Our cookie policy distinguishes between four categories of cookies.

5.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as secure login sessions, navigation, and account access. Because they are essential, they cannot be disabled without significantly impairing your experience. No consent is required for these cookies under applicable law.

5.2 Analytical Cookies

Analytical cookies allow us to understand how players use Marvel Casino — which pages are visited most, how long sessions last, and where users encounter difficulties. This data collection helps us continuously improve our platform. Analytical cookies are only activated with your consent.

5.3 Functional Cookies

Functional cookies remember your preferences — language settings, display options, and personalisation choices — so you do not have to reconfigure them each time you visit. These cookies improve comfort and usability but are not strictly essential.

5.4 Marketing and Targeting Cookies

Marketing cookies help us and our advertising partners deliver relevant promotional content. They may track your activity across websites to build a profile of your interests. These cookies are only placed with your explicit consent, and you may withdraw that consent at any time via your browser settings or our cookie preference centre.

5.5 Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of Marvel Casino. For full details on managing cookies, visit your browser's help section. You may also email us at [email protected] to discuss your preferences.

6. Sharing Personal Data with Third Parties

Marvel Casino data protection practices strictly limit the sharing of your personal information with third parties. We do not sell your data. We may, however, share your user data in the following circumstances:

6.1 Payment Providers

To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share necessary financial personal data with your chosen payment provider. These providers operate under strict data security standards and contractual obligations.

6.2 Regulatory and Law Enforcement Authorities

We may disclose personal information to competent regulatory bodies, law enforcement agencies, or government authorities where required by law — for example, in connection with AML investigations or gaming licence compliance checks.

6.3 Technology and Service Partners

We engage third-party providers for services including identity verification (KYC), fraud detection, customer support platforms, analytics, and game delivery from providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Each partner is bound by data protection agreements.

6.4 Affiliate Partners

Where you arrived at Marvel Casino through an affiliate partner, we may share limited registration data with that partner for commission tracking. No sensitive financial or gaming data is shared with affiliates.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change and ensure continued compliance with this privacy policy.

7. International Data Transfers

As a globally operating platform, Marvel Casino may transfer your personal data to countries outside Australia or the European Economic Area. When such transfers occur, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Transfers to countries recognised as providing an adequate level of data protection
• Binding corporate rules where applicable

We do not transfer your user data internationally without a valid legal mechanism in place. Information security is maintained at all stages of transfer.

8. Data Security Measures

Marvel Casino data security is built on industry-leading technical and organisational measures. We take the confidentiality of your personal information extremely seriously and implement the following safeguards:

• 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is protected by 256-bit Secure Socket Layer encryption, ensuring that your personal data cannot be intercepted in transit.
• Firewalls and intrusion detection: our servers are protected by advanced firewall systems and continuous intrusion detection monitoring.
• Encrypted data storage: sensitive personal data is encrypted at rest using industry-standard algorithms. Data storage security is reviewed regularly by our internal security team.
• Access controls: access to user data within Marvel Casino is restricted on a strict need-to-know basis. Staff with access to personal information are trained in data protection and subject to confidentiality obligations.
• RNG certification: our random number generators are certified by independent laboratories, ensuring fair play and the integrity of gaming outcomes.
• Regular security audits: we conduct periodic internal and external security audits to identify and remediate vulnerabilities before they can affect your information security.
• Two-factor authentication: where supported, we recommend and facilitate two-factor authentication on your Marvel Casino account to prevent unauthorised access.

Despite these measures, no system can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, Marvel Casino will notify you and the relevant authorities within the timeframes prescribed by law.

9. Data Retention Periods

Marvel Casino retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by law. Our retention schedule is as follows:

When data storage is no longer legally required, your personal information is securely deleted or anonymised so that it can no longer be linked back to you.

10. Your Privacy Rights

Australian players and users from other jurisdictions hold significant privacy rights under the Australian Privacy Act 1988 and, where applicable, the GDPR. Marvel Casino is committed to honouring these rights promptly and transparently. The following privacy rights apply to your personal data held by us:

10.1 Right of Access

You have the right to request a copy of the personal information Marvel Casino holds about you. We will provide this information within 30 days of receiving a valid request. Requests can be submitted to [email protected].

10.2 Right to Correction

If any personal data we hold is inaccurate, incomplete, or out of date, you have the right to request a correction. We will update our records without undue delay.

10.3 Right to Deletion ("Right to Be Forgotten")

Under certain circumstances, you may request the deletion of your personal data. This right is not absolute — we may be required to retain certain data for legal, regulatory, or legitimate business purposes — but we will delete what we legally can when you make such a request.

10.4 Right to Restriction of Processing

You may ask Marvel Casino to restrict the processing of your personal information in specific circumstances, for example while the accuracy of data is under dispute or while an objection to processing is being considered.

10.5 Right to Data Portability

Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.

10.6 Right to Object

You have the right to object to data processing based on legitimate interests, including profiling. If you object to direct marketing, we will cease processing your user data for that purpose immediately.

10.7 Right to Withdraw Consent

Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact [email protected] or adjust your account settings.

10.8 Right Not to Be Subject to Automated Decision-Making

Marvel Casino uses automated processes for certain functions such as fraud detection and responsible gambling monitoring. Where such automated data processing produces decisions with significant legal or similarly significant effects on you, you have the right to request human review of that decision.

To exercise any of the above privacy rights, please contact our Data Protection Officer at [email protected]. We will verify your identity before processing any request to protect the confidentiality of your personal information.

11. Supervisory Authority — OAIC

If you are based in Australia and believe that Marvel Casino has not adequately addressed your data protection concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is the supervisory authority responsible for overseeing compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

If you are located in the EU or EEA, you may alternatively contact your local data protection supervisory authority. We encourage you to contact us first so that we have the opportunity to resolve any concerns directly.

12. Data Protection Officer

Marvel Casino has appointed a dedicated Data Protection Officer (DPO) to oversee Marvel Casino data protection compliance and serve as the primary point of contact for all privacy matters. If you have questions or concerns about this Marvel Casino privacy policy, our data collection practices, or your privacy rights, please reach out:

• Email: [email protected]
• Support: [email protected]
• Live Chat: Available 24/7 via the Marvel Casino website

Our DPO will acknowledge your enquiry within two (2) business days and provide a substantive response within thirty (30) days, in line with the requirements of the Australian Privacy Principles and the GDPR.

13. Children's Privacy

Marvel Casino does not knowingly collect personal information from individuals under the age of 18. Our platform is strictly for adults only. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered with Marvel Casino, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

Marvel Casino reserves the right to update or amend this privacy policy at any time. Changes may be made in response to new legal requirements, changes in our business operations, or improvements to our data protection practices. When we make material changes, we will:

• Post the updated privacy policy on marvel-casino-online.com with a revised "Last Updated" date
• Notify registered players via email where the changes are significant
• Display a prominent notice on the site for a period following publication

Your continued use of Marvel Casino after changes are published constitutes your acceptance of the updated privacy policy. We encourage you to review this document periodically to stay informed about how we protect your personal information.

15. Responsible Gambling and Your Data

Marvel Casino is committed to promoting responsible gambling. As part of this commitment, we process specific categories of personal data to identify and assist players who may be experiencing gambling-related harm. Our responsible gambling tools — including deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days, and 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanently) — generate and rely on data that is treated with the utmost care and confidentiality.

This data processing activity is based on our legal obligations and legitimate interests in preventing gambling-related harm. Records related to self-exclusion are retained for the duration of the exclusion period and for a defined period afterwards to prevent re-registration by excluded players. We do not use responsible gambling data for marketing purposes.

Frequently Asked Questions — Marvel Casino Privacy

What personal data does Marvel Casino collect?

Marvel Casino collects identification data, contact details, financial records, gaming activity logs, technical and device information, and communication records. Data collection occurs at registration, during gameplay, via payment transactions, and through customer support interactions. See Section 2 of this Marvel Casino privacy policy for the full list.

How does Marvel Casino use cookies?

Our Marvel Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to work; the others require your consent. You can manage your cookie policy preferences through your browser settings or by contacting [email protected].

Is my data shared with third parties?

Marvel Casino shares personal data only with trusted third parties necessary for service delivery — including payment processors, KYC providers, and game studios — and with legal authorities as required. We never sell your user data. All third-party partners are bound by strict data protection agreements.

How secure is my information at Marvel Casino?

Marvel Casino data security relies on 256-bit SSL/TLS encryption, firewalls, encrypted data storage, strict access controls, and regular security audits. We treat the confidentiality and information security of your account as a top priority.

How long does Marvel Casino keep my data?

Retention periods vary by data type. Financial records are kept for up to 7 years for legal compliance; gaming activity logs for 5 years; account data for 5 years post-closure. Full details are provided in Section 9 of this privacy policy. After the retention period, your personal information is securely deleted or anonymised.

How can I exercise my privacy rights?

To exercise your privacy rights — including access, correction, deletion, portability, or objection — contact our Data Protection Officer at [email protected]. We will verify your identity and respond within 30 days. If you feel your Marvel Casino privacy concerns have not been resolved, you may escalate to the OAIC.

Does Marvel Casino use my data for marketing?

Only with your explicit consent. If you opt in to marketing, Marvel Casino may send you promotional emails and bonus offers. You can withdraw consent at any time by emailing [email protected] or adjusting your account notification preferences. We will stop all marketing data processing immediately upon withdrawal.

At Marvel Casino, we believe that trust is the foundation of a great gaming experience. Our commitment to Marvel Casino data protection, robust information security, and transparent data processing practices reflects our respect for you as a player. This privacy policy was last reviewed in August 2025 and is effective immediately upon publication. If you have any remaining questions about Marvel Casino personal data handling, cookies, data security, or your privacy rights, please do not hesitate to reach out to our team — we are here to help, 24 hours a day, 7 days a week.